Thermoparts Heating and Plumbing Supplies is celebrating its successful expansion and move to larger premises. Providing a vast range of innovative heating and plumbing products to the Dublin area and now nationwide, the company is located in the Riverview Business Park, Clondalkin, just a short drive from Tallaght, Swords, Finglas, Blanchardstown and easily accessible from the commuter belt. Thermoparts was founded in 2011, right in the middle of the last recession. The company has recently moved from inside the business park to occupy a prominent street front position. The new premises are over twice the size as the previous building.
“The reason for the move was that we needed more room. The old place became impractical. I always had this vision of a bright, open airy white space that’s not intimidating and where customers receive the highest standard of service. The new premises are welcoming, bright and modern and fulfil that vision I had.”
As well as expanding its base of operations, Thermoparts is investing in the growth and expansion of the business.
“Last year, we invested in a second, flatbed lorry, so we’re now able to deliver piping around the city and Leinster in a much safer manner. Due to health and safety considerations, you’re not allowed to have people getting up on the roofs of vans. A flatbed lorry is what was required, so we made the investment.”
Thermoparts supplies a huge range of heating and plumbing products, including gas and oil boilers, radiators, heating accessories, brackets, chrome, copper, instantor fitting, microbore, PVC waste and Qualpex pipes. The company supplies an exceptional range of bathroom suites, showers, baths and a variety of other bathroom supplies to the public.
Thermoparts is going from strength to strength and the change to larger premises is reflected in the expansion of sales. Having previously focused on the Dublin market and surrounds, the company now supplies products for projects all over the country.
“We’ve succeeded in getting a number of very large scale projects in the last two years that are ongoing. Right now, we’re doing a number of data centres, colleges and hospitals nationwide. We did all the mechanical for the Titanic Hotel in Belfast, and supplied a number of pharmaceutical projects in Leinster.”
The expansion in business means a jump in sales. “Last year seen an increase that indicates no plateau in growth and this year so far, looks like it will be our highest turnover yet” The company prides itself on the sustained service it provides to customers.
“The company started on service and I haven’t wavered from that,” said Glenn.
“There is a niche in the market, even today, for service. It’s not rocket science; if you liaise with your client to help get the project across the line, it works. After so many years in the business, we’re known now for our excellent, unparalleled service. If you ring Thermoparts, the product is guaranteed to arrive on site. Our customers know that they don’t have to ask us twice.”
Asked what the secret of the company’s success is, Glenn said: “I think it’s down to a number of factors. It’s a combination of time – we’re eight and a half years on the go – and effort. Our attention to customer service is second to none. We don’t tell people that we can’t source a product for them, we tell them we can get it. We might get off the phone and say, where are we going to find that, but we always get it in the end. Also, we’re out in the front of the estate now so we get a lot of passing trade.”
The experienced team in Thermoparts provides a consistently superior service. With a focus on continuous in-house training so that staff keep up to date with the latest developments in plumbing and heating technologies, staff at Thermoparts are on hand to advise customers and source the best plumbing and heating products for their needs.
“Our clientele is so varied that we do everything from renewable energy products to basic compression fittings and bathroom suites,” says Glenn.
“We’re a heating and plumbing merchant but we’re also a procurement company. We are the source for all the clients needs.”
Asked about the risks posed by Brexit, Glenn said: “Our strategy is that we have sourced where our materials come from, we’ve asked our suppliers how they are getting goods from one location to another and we’ve asked them if they’ve increased their stock level. We’re not going to break our chain of supply and our stock levels have increased by about 20% since March. It would be our intention that we wouldn’t have any break in the supply chain. We will still deliver, even in the face of uncertainty.”
The future is looking good for Thermoparts. “Lads might say to me, it’s not possible to maintain the same gusto that you had at the start. That struck a chord with me; why can’t I have the same enthusiasm that I did 10 years ago? For some, it might be all about survival and that’s it, but not for me. I have a very real, genuine interest in this industry. I love it and I think that passion shines through. That’s the reason for our continued growth.”