“I visited most DIY stores in the area with a list of what I needed. I left each one of them with absolutely nothing and more confused than I originally was. A friend recommended Foyleside Plumbing Supplies and I was served in the most friendly and professional manner. I got everything I needed. Absolutely first class.”
Foyleside Plumbing Supplies strives every day to, not only meet, but to exceed customers’ expectations. And it is feedback like this social media review which underlines how the policy of putting the customer first is striking a chord with the public in Derry/ Londonderry.
Established in 1983, Foyleside Plumbing Supplies has been heating the North West for over 35 years. Specialising in heating, bathrooms, stoves and boilers, Foyleside is the area’s official stockist of the exceptional Charnwood stove brand and the exclusive supplier for boilers from Defro Heating in the UK & Ireland. The company is also an agent for Firebird condensing boilers. The showrooms based at Prehen Road, Waterside and Lenamore Business Park, Cityside, display an array of quality bathroom supplies and a wide variety of wood, multi- fuel and oil burning stoves. The showrooms have recently undergone refurbishment work as the company looks to the future – again with customers’ needs at the forefront of their plans.
“Our company strives to exceed customer expectations and fulfil their requirements via our exceptional service at our trade counters and within our showrooms,” said a Foyleside Plumbing Supplies spokesperson.
It is that focus on customer service which has contributed to Foyleside Plumbing Supplies remaining as the only independent plumbers merchants that exists in the city today. “At Foyleside Plumbing Supplies we seek to take the customer from their first to final steps in making their journey positive for them. Some projects require a site visit to ensure the right product is put forward, and we are more than happy to provide a member of our team to provide this service. We want to make the process as smooth as possible and ensure that product delivery is as straightforward and prompt for the customer as possible.”
The company is keen to utilise online trading platforms and has a vibrant Facebook page which allows staff to engage directly with customers. It regularly posts updates of the latest products and industry news. “Via online sales websites such as Gumtree, Done Deal and Adverts.ie, we strive to expand our customer base and reach a wider audience for our products. Through these additional websites, we are able to promote more items for sale and advertise our products, showrooms and services more widely.”
“We are constantly populating these sites with new product and sales as well as promoting via Facebook posts and Marketplace. “Foyleside Plumbing Supplies has currently updated its website with a new layout and up-to-date information. We are populating it with current products and expanding the product information for our Defro Boilers section, as well as making it more user-friendly and visually stimulating to the potential customer. We have also persevered to make Facebook a main social media outlet, ensuring we are updating our home page with new posts, videos and product on a daily basis.”
However as the company seeks to maximise the ways in which it can engage with customers there are plans in place to launch Twitter and Instagram accounts. And as the company refuses to rest on its laurels it is constantly meeting with representatives from its trade suppliers to keep up-to-date with hot trends and what is new on the market within the plumbing and heating industry.
“Our showrooms are constantly being updated with new product to reflect this. Through these meetings, our team learn about new products, and how they may benefit our customer – it is vitally important that our experienced team has good in-depth product knowledge so this information can be passed on to the customer to help them make informed choices.
A: 6, Prehen Road, Waterside & 2, Lenamore Business Park
T: 0044 (0) 28 7134 1032