After surveying and talking to users of the Guide, HETAS is to publish the 2018 edition as both hard copy and web-based version.
User feedback has led to the production of a thinner and lighter document while still including all of the approved appliances and equipment. HETAS has worked hard to ensure product information which is now clearer and more concise than ever before.
Alongside the main printed HETAS Guide, the web site has numerous search options and new for 2018. HETAS is also offering manufacturers a ‘mini guide’ – a version which will only include their appliances as well as some useful supplementary information. This will support customers looking for a stove manufacturer and satisfy the need for more information from HETAS.
Up to 63% of consumer calls to HETAS are from customers wanting to choose an appliance and coming to HETAS first get advice before making that choice. If they enquire about a particular manufacturer HETAS will share an electronic copy of that manufacturer’s approvals in a “mini guide” format without sending the whole guide.
“This is a feature that appeals to manufacturers as it supports and underpins their sales efforts,” comments Bruce Allen, CEO of HETAS. “A key bene t of HETAS third party approval is that customers can see that any approved stove, chimney, boiler, ancillary product has a third-party validation. Customers like the comfort they get from third party assessment and certification.” The HETAS scheme looks at more than CE marking and also supports approval schemes like MCS and Eco- Design Ready for SIA (Stove Industry Alliance).
For more information on HETAS, technical support and training courses, visit www.hetas.co.uk
