Heat Merchants’ newly launched e-commerce website means you can check stock, view your account and order online for collection or delivery at any time of day or night, wherever you may be.
Once logged-in to the fully integrated system you can view and order Heat Merchants’ full range of products with their exclusive trade prices as if you were in any of the company’s 32 branches nationwide.
The website also shows the stock availability for immediate collection from whichever branch the user selects or it will show stock held in the central warehouse available for delivery or collection in many cases as soon as the next day.
The account management functionality provides an exceptionally useful tool. All transactions, whether in-branch or online, can be reviewed online and all invoices can be re-printed with account balances clearly visible. This reduces the administrative burden as you don’t have to handle and store paperwork – simply log-in and download all the information whenever you need it. Companies with multiple employees can assign varying levels of access and permissions to each user and the intuitive account management tool streamlines any centralised administrative process.
Commenting on the new site, Mark Walker, Sales Director, Heat Merchants, says, “The site is designed with the needs of our customers in mind. We invested a lot of time to ensure that it is easy to use and makes buying from Heat Merchants even more convenient for our trade customers. The information on stock and price is continuously updated and we are also building a library of product information, installation manuals, technical drawings and spec sheets which ultimately saves our customers time and money.
“Many of our customers prepare quotes or do their accounts admin in the evenings and the new site can provide all the information they need even when the branches are closed.
“The benefits of ordering online are amplified now that we are all trying to minimise interpersonal contact and maintain social distances with many customers ordering in advance for speedy collection or delivery to their homes or to site”.