The modern showroom is now double the size of its predecessor while the new trade counter will further enhance the customer experience.
“Firstly, we would like to thank our customers for their patience and understanding while this work has been its extensive product range.
“We know that this all means very little if we don’t back it up with great service, but that is something that Stevenson & Reid is well known for, and we are confident that we can meet the needs of our strong customer base,” added Phillip.
The investment is part of an ongoing strategy by this highly regarded, family-run plumbers’ merchant. As well as Omagh, Stevenson & Reid has branches in Ballymena, Ballymoney, Bangor, Belfast, Cookstown, L’Derry and Newtownabbey, all providing a dedicated service to both trade and retail customers. undertaken,” explained Branch Manager, Phillip Gormley. “This was a major project and, in particular, the showroom was stripped right back to allow us to work from a blank canvas.
“The new showroom and trade counter have been open for a few weeks now and the reaction has been superb – both in terms of feedback from customers and sales. We are delighted with the final outcome and aim to build on this success.”
The new bathroom showroom now includes 27 bays displaying the latest bathroom designs in a range of styles to meet a variety of budgets. This incorporates baths, showers, tiles, bathroom furniture and radiators.
The trade counter upgrade has also enhanced the branch and allows the company to showcase
NEW LOOK TEAM
The revamped trade counter and showroom are not the only new additions to Stevenson & Reid’s Omagh branch.
Phillip Gormley, Branch Manager, and Shirelle Griffith, Showroom Manager, both joined the company in August while work was underway on the branch, and the pair bring extensive industry experience to their new roles.
Phillip was previously with MacBlair and Bassetts while Shirelle arrives from her previous role at PTS Enniskillen. The two new appointees join Brendan McCann, the company’s long-term storeman and driver who has been working at the branch for over a decade.
“The Omagh branch is really well established with a loyal customer base, so we are looking forward to building on this firm position,” explained Phillip. “We are working to develop our offering to the retail sector while also maintaining, and improving, our trade services.
“In fact, the new showroom is the perfect example of how we can offer the best of both worlds, with our trade customers now being able to direct their customers into our branch to select the bathroom products they want.
“Both Shirelle and I have a lot of industry experience and we have been able to rely on Brendan’s knowledge of the branch to keep us right. It’s a small team, but a strong one.”