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Northern Irish plumber and heating engineer develops and scales national app for fellow professionals…

Billy Wilgar, founder of the UK’s most awarded plumbing and heating specialists, AC Wilgar, has brought the Surefire app to the UK plumbing and heating market. 

Originally from Newtonbreda, County Down, Billy designed and developed Surefire to streamline the day-to-day operational needs of his own business but soon realised that he had created a tool that could bring substantial benefits to similar businesses nationwide – especially for thousands of sole traders and small-to-medium operations with up to 20 staff.  

Surefire has now evolved into a multifaceted comprehensive business tool, trusted by users across the country. Features include Diary Management, Accounts Integration (with Sage, Xero and Quickbooks), PartsArena /plumbing merchant integration and certificate production.

Two key innovations are the Route Optimisation option that reconfigures engineers’ daily journeys into the most efficient routes at the touch of a button and the intuitive Quote Wizard service which creates bespoke customer quotes in seconds with all parts and job timings factored in. 

The full Surefire offering can be accessed by engineers on the go via their tablet or phone meaning that the days of jotting notes down on scraps of paper are a thing of the past. 

Billy says, “Having taken feedback and listened to the requirements of many other businesses since its first roll out, we have built the system to take into consideration the needs of everyone using it. In simple terms, we have heard the needs of our users and developed an app that is straightforward to use, therefore making their life a lot easier.”

Free personalised demonstrations of the intuitive Surefire system can be booked by visiting or calling 020 8639 4546