Rinnai worked in collaboration with Ayr-based installer, O’Neil Gas Services. The company – with mission statement: ‘Big enough to cope. Small enough to care’ – is a family-run company founded by John O’Neil and now presided over by his son Brian O’Neil. It has 22 employees, 15 of them fully qualified Gas Safe registered engineers. The company offers domestic and commercial services covering the whole of Ayrshire, East Kilbride and South Glasgow and has four separate divisions – installation, service and repair, care and retail. O’Neil’s also operates a fireplace and bathroom showroom, designing and planning bathrooms from start to finish.
The O’Neil client list is impressive and includes NHS Scotland, North Ayrshire Council, Cunninghame Housing Association, SRUC Auchincruive Estate, Klin Holdings as well as various hotels, surgeries, churches and commercial businesses all over Ayrshire. More recently the company won the Irvine Housing gas maintenance contract for five years.
The company has built a reputation for quality, reliability and value ensuring that its 14,000 domestic and commercial customers return time and again for their gas and plumbing needs. They have retained thousands of customers, year after year, confirming the quality of their customer service.
O’Neil’s install Rinnai heaters for its commercial customers in a range of applications.
“We choose Rinnai heaters because they are reliable, and easy to work on, as well as being efficient. O’Neil’s use only the best, as call backs can be expensive, and so installing the Rinnai heating range within commercial installations is an obvious choice, and makes for happy customers,” says
O’Neil’s Installation Manager, Ross McWhirter. “We have used Rinnai heaters in many churches – for example St Mary’s – because of their efficiency and ease of installation.
“We have installed Rinnai continuous flow water heaters in Adeli Foods for the same reasons. We choose Rinnai products in such installations simply because no other product could provide the result we, and more importantly, our customers, expect and want. This, along with the excellent customer service provided by Rinnai, mean that their heaters and water heaters are always our choice.”
Ross first made the decision to go with Rinnai’s 1004T gas fired wall space heater for the St Mary’s Church, Saltcoats project and it is a decision he is pleased he made.
“We used six Rinnai 1004T units, siting them in the best location for effectiveness and for the convenience of the customer. The biggest part of the job was lifting the floors and running gas and electricity supplies to the units.
“Everyone I have spoken to at the Church since we completed the installation has said that it has never been as warm as it is now. The Church should also see a big difference in gas usage as the Rinnai units are more economical to run than the previous system.
“This was the first time we have used the Rinnai heaters and I was very impressed with the outcome of the job. They are very quiet while running and get the Church up to temperature very quickly,” says Ross.
O’Neil’s has the stamp of approval from Gas Safe to provide all gas services and has recently been awarded the prestigious ISO 9001, a certified management system for organisations proving its ability to provide services that meets customer’s needs. In addition, O’Neil’s has CHAS accreditation for its Health and Safety policies and PAS 2030.
For more information on the RINNAI product range visit www.rinnaiuk.com