Technical support and aftersales are vital elements of the service proposition for SONAS Bathrooms, which is why they’ve added a new hire to its dedicated customer support team.
Colin Lloyd joined the business in January 2020 as a Field Service Engineer and
the latest addition to the company’s dedicated technical aftersales team.
The team comprises two field engineers, two in-house qualified plumbers and a specialist administrator to coordinate all after sales queries. “The company has built a strong reputation in the industry for providing retailers, installers and consumers with quality products,” said Richard Sloan, Managing Director. “Supporting our customers with qualified technical expertise in both domestic and commercial applications is fundamental to our business model.”
Colin brings with him a wide breadth of knowledge and know-how, having qualified in 1989, with a City & Guilds Craft and Advance Craft Plumbing Qualification. Since 2000, Colin has operated his own business providing a full bathroom refurbishment service to domestic customers across Northern Ireland.
SONAS Bathrooms also provides a free installation service for showroom display products to its network of retail bathroom showroom and plumbers merchant customers. Based in Northern Ireland, Colin will support this service from SONAS Bathrooms to retailers in Ulster and beyond, ensuring displays of their product are expertly fitted to the highest standard of presentation.
“I am delighted to join the business at what is an exciting time for SONAS, following another year of record sales, the company is clearly committed to investing in people to provide the best possible service to it’s customers,” said Colin. “I have always taken great pride in my work and have focussed on attention to detail, and these values are very much in line with the ethos of the existing team at SONAS.”
The company has recently launched its latest collection for 2020, and retailers who are interested in selecting products for display in their own showrooms can view the entire range at the SONAS
HQ’s 4,000sqft product showroom in Ballycoolin, Dublin 15. Along with their new ranges – which include its latest Scandinavian furniture collection – the showroom has been updated with an impressive new example of an in-store display concept that provides inspirational bathroom settings for showcasing the SONAS product offering.